Although Nintendo is not known as the friendliest company in the world, its Japanese office is known for excellent customer service. Recently, a story appeared in a local newspaper about how a company found a new Game Boy for a 95-year-old woman gamer – because it was impossible to fix the old console. An unusual request letter was also posted on Twitter.
In this same letter, the daughter of a retired gamer – Kuniko Tsusaka – says how her mother loved to play Tetris on the Game Boy, but at some point the console broke down and they could not find a new one in the stores or fix the old one. As it turned out, this was the third system that a 95-year-old Nintendo fan acquired.
The solution to the problem was suggested by her grandson, who praised the “divine” customer support of the company. Kuniko decided to write a real letter only for the reason that in Japan the words “divine” and “paper” are consonant. In the end, she sent an letter to the Nintendo office with a broken Game Boy and a request to fix it. In response, she received a completely new console, which was hard to found in the warehouse, as well as health wishes for a 95-year-old gamer.
Kuniko Tsusaka told this story after the death of her mother, who lived four more years after that incident. She added, without a trace of irony, that the gamer’s grandmother would probably still thank Nintendo’s support team from heaven.